Russian Customer Support in Rijswijk (вакансия от Undutchables)

Anna · 8 фев 2004

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CUSTOMER SERVICE SPECIALIST AV 27012004

For one of our clients in Rijswijk we are looking for customer service specialists, native Russian (1 candidate) and a native Italian candidate (1 candidate).
Please see below the job description.

Place in the Business Unit:
The Channel Support Center (CSC) is the regional center within the EMEA region. The purpose of the CSC is to deliver world-class customer care through an integrated customer support center in The Netherlands, providing efficient, reliable service and problem resolution for our customer base in Europe, the Middle East and Africa (EMEA).

The Channel Support Center is a state of the art contact center located in Rijswijk in the Netherlands. Through this center the company has centralized its support operation into a single center, thereby simplifying the way the company interacts with its customers. The center supports functions such as providing product and competitor information, pricing support, configuration support, order processing, contract administration, logistics and financials. Processes and technology at the CSC have been designed to make access easy, consistent and convenient.

The department's core activities are:
• Order entry, coordination of all incoming orders, sourcing, generation of picking instructions and shipment follow up
• Reporting order status
• Coordinating goods flow to customers and pro-active ordermanagement
• Follow up of the delivery flow from various company sources to the Channels and/or the EMEA Distribution Center (EDC) or final destination
• Interfacing to customers on order status and other type of inquiries.

Duties and Responsibilities:
1. Provide customers with efficient customer support by acting as fist point of contact for our customers, using Call Center technology, multi-lingual capabilities and country specific operating hours.

2. Handle customer inquiries:
• Provide information to the customers on order status
• Assist customers with pricing administration issues: respond on customers’ inquiries regarding pricing and material codes
• Process customer cancellations and ensure that products are being sent back to their Mfg source.
• Monthly customer conference calls

3. Process customers’ orders:
• Load and/or create customer orders into SAP
• Check for business accuracy
• Place the orders on product suppliers
• Process changes to customers’ orders when necessary including cancellation
• Ensure that manufacturing confirms the orders according to lead-times
• Issue order confirmations
• Keep track of all orders for a specific region and anticipate on expected problems
• Follow up on product availability at warehouse as well as incoming orders from different manufacturing locations
• Issue and manage material picking and follow up with logistics provider on shipping intervals
• Assuring of merging all material, in order to deliver complete customer orders
• Daily update of the delivery report
• Ensure KPI’s are met

Qualification and experiences:
• Customer service experience
• Computer skills
• Logistics experience preferred
• Knowledge of SAP or similar system preferred

Educational requirements:
• MBO +

Languages:
• Fluent in English and Russian language

Behavioral characteristics:
• Teamwork
• Stress tolerance
• Problem analysis
• Customer orientation
• Oral and written communication
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Anna · 8 фев 2004

Еще одна вакансия:

Customer Support Representatives

Sykes Enterprises, Incorporated BV is a dynamic, success-driven multicultural Customer Support Center, located in Amsterdam. We provide Inbound Customer Service and Technical Support as well as Outbound Services and Customer Management to some of the Worlds leading organizations.

Sykes achieves its objectives by employing customer focused, dynamic and talented individuals to provide the highest level of service to the Customers of its:

Customer Support Representatives
(Ft/ Pt and Flexible shifts available)

Fluent in one or more of the following languages (or combinations) plus a working knowledge of English

FRENCH, ITALIAN, SPANISH, DUTCH, GERMAN, ENGLISH,
RUSSIAN, POLISH, HUNGARIAN, TURKISH, CZECH, FINNISH,
SWEDISH, DANISH, NORWEGIAN

Are You…

· Highly motivated
· Customer focused
· A team player
· A Problem solver
· Flexible
· Results orientated
· An expert communicator
· Computer literate

Do You...

Want a career that will utilize your skills, provide you with the training to succeed and give you the opportunity for personal development? Do not wait any longer and send your CV and covering letter to:

Sykes Enterprises Incorporated BV
Attn: Recruitment Department
E-mail: sykes@adver.nl
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Вилка · 15 июл 2004

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Russian Customer Support in Rijswijk (вакансия от Undutchables)

Anna Аксакал

Anna Аксакал

Вилка Новичок

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Russian Customer Support in Rijswijk (вакансия от Undutchables)

Anna Аксакал

Anna Аксакал

Вилка Новичок

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